Abrechnungsbedingungen und Zahlungsrichtlinien

1. Introduction

Welcome to Modeir . We are committed to providing a secure and transparent shopping experience. Please read our payment terms and conditions carefully to learn about our payment processes, refund policies, and legal standards.

2. Accepted payment methods

At Modeir, we offer a variety of payment options to ensure a smooth checkout process. You can pay with credit and debit cards such as Visa, MasterCard, and American Express . Additionally, we accept PayPal, Twint, Apple Pay, and Google Pay to provide you with a secure and flexible payment option.

All transactions are processed in Swiss francs (CHF) . If you have any problems with payment, please contact our customer service atsupport@modeir.com and we will be happy to help you.

3. Secure payment processing

All payments at Modeir are processed securely using state-of-the-art encryption technology and trusted payment platforms . This ensures that your sensitive payment data is protected at all times.

If you experience payment errors, failed transactions, or unpaid orders , please contact our customer service at support@modeir.com so we can assist you as quickly as possible.

4. Prices and taxes

The prices displayed on our website do not include VAT. The applicable tax will be calculated and displayed during the checkout process. Additional costs, such as shipping fees or import duties, will also be transparently disclosed before completing your order.

For detailed information on taxes, shipping costs and delivery times, please see our Shipping Policy .

5. Shipping Policy

We process and ship orders as efficiently as possible. Our shipping policy includes important information about:

• Processing time: Orders are typically processed within 1 to 2 business days before shipping.
• Order deadline: Orders received before 2:00 PM (GMT+1) Monday to Friday will be processed the same day. Orders received after this time will be processed the next business day.
• Delivery time: The estimated delivery time for orders within Switzerland is 3 to 10 working days via standard shipping with tracking .
• Shipping area: We currently only offer shipping to Switzerland . International shipping is not currently available.
• Shipping costs: Free standard shipping on all orders.

Once your order has been shipped, you'll receive an email with a tracking number so you can track the status of your delivery at any time. For more information, see our Shipping Policy .

6. Return and Refund Policy

If you are not satisfied with your purchase, you have the right to return your item within 30 days of receipt. To be eligible for a return, the item must be unused and in its original condition . Refunds will be issued via the original payment method once the returned item has been inspected. Please allow up to 10 business days for refunds to be processed .

Items that do not meet our return policy may not be eligible for a refund. For more information about the return policy and return process, please see our Return and Refund Policy .

7. Data protection and data security

At Modeir , we take the protection of your personal data and payment information very seriously. Our website and payment platforms meet the highest security standards to protect your data. We do not store or share sensitive customer data with third parties unless required by law or with your consent.

Further information on data protection and the secure processing of your data can be found in our privacy policy .

8. Refunds and Cancellations

Refunds will be processed using the original payment method . Once approved, please allow up to 10 business days for a refund to be processed .

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled and must be returned according to our Return and Refund Policy .

For more information on refunds and cancellations, please see ourReturn and Refund Policy .

9. Compliance with Google Merchant Policies

Modeir strictly adheres to Google Merchant Policies to ensure transparency, security, and fair trading practices . Our pricing, payment processes, and return policies meet the highest industry standards and comply with all Google guidelines for online merchants.

By adhering to these guidelines, we ensure that our customers enjoy a safe, trustworthy and transparent shopping experience.

10. Contact information

If you have any questions about payments, invoices, refunds or our policies , you can contact us at any time:

Business name: Modeir

E-Mail: support@modeir.com

Address: Mast 9, 6852CE Huissen, Gelderland, Netherlands

Opening hours: Monday to Friday from 9:00 to 18:00 (GMT +1)